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Combine Files only brings up page 1

New Here ,
Apr 10, 2018

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When I'm combining files (cloud), only the first page is coming through.  This is a recent problem (less than a week.)  Any suggestions or fix action?

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Combine Files only brings up page 1

New Here ,
Apr 10, 2018

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When I'm combining files (cloud), only the first page is coming through.  This is a recent problem (less than a week.)  Any suggestions or fix action?

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99

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Apr 10, 2018 0
Adobe Employee ,
Apr 12, 2018

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HI Sdharwell,

Sorry to hear the inconvenience caused.

The files that you have been trying to combine is that only file that is causing problem for you? What type of pdf it is, is it a interactive pdf or contains any graphic in it? 

As "Combine PDF" feature can be accessed via web only, so could you check with a different web browser? Or delete cache and cookies of the current browser and check again.

https://cloud.acrobat.com/combinepdf

Regards,

Akanchha

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Apr 12, 2018 0
Adobe Employee ,
Apr 13, 2018

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Hi All,

We are not able to reproduce the issue at our end. We will highly appreciate if you help us with the following pieces of information so that we can try to reproduce this issue:

  • Which browser are you using while getting the error message? And, what is the version of the browser?
  • If freeware Adobe Reader is installed, what is the dot version of Reader installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  • Which security software is installed?
  • Is it a Mac or Windows machine and what is the version of operating system installed?

Will wait for your response.

Regards,

Anand Sri.

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Apr 13, 2018 0
Adobe Employee ,
Apr 17, 2018

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Hi Sdharwell,

Additional-

If the issue still persist, then we would request you to please refer to the help document-

An error occurred while trying to access the service | unable to connect to PDF services and try the troubleshooting steps suggested.

Let us know if it's still doesn't make any difference. And do let us know the latest on this and if you have managed to find the solution for this problem then please do share your findings.

We would be looking forward for an update on this.

Regards,

Akanchha

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Apr 17, 2018 0
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