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conversion error

New Here ,
Apr 29, 2018

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Hi I have successfully converted 20 PDF files using Acrobat Reader. I also have a Cloud based conversion plan and have converted 2 documents there.  However as soon as I tried to convert the 21st document I get "conversion error".   I have done all the recommended fixes:

1) tried 2 different browsers.  2) cleared the cache on all browsers 3) all documents are in the 40-75mb size so not too big.   

What else is there ?   I tried technical support CHAT and they were HOPELESS.  They took 20minutes to tell me they cant help. Can anyone here help me please ?

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Acrobat.com Cloud Storage, ExportPDF

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conversion error

New Here ,
Apr 29, 2018

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Hi I have successfully converted 20 PDF files using Acrobat Reader. I also have a Cloud based conversion plan and have converted 2 documents there.  However as soon as I tried to convert the 21st document I get "conversion error".   I have done all the recommended fixes:

1) tried 2 different browsers.  2) cleared the cache on all browsers 3) all documents are in the 40-75mb size so not too big.   

What else is there ?   I tried technical support CHAT and they were HOPELESS.  They took 20minutes to tell me they cant help. Can anyone here help me please ?

TOPICS
Acrobat.com Cloud Storage, ExportPDF

Views

148

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 29, 2018 0
Adobe Employee ,
May 21, 2018

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Hello,

Sorry for the delay in response and for the inconvenience caused.

This issue has been taken care of, if in case you are still experiencing this issue. Please try using a different browser and try the url https://cloud.acrobat.com/exportpdf and check if that is working fine.

Feel free to update the discussion if you have further questions.

-Tariq Dar

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May 21, 2018 0
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