Conversion Failed, Error Exporting?

[NimTech]

Currently trialing Document Cloud, and was able to convert about 1,000 different PDFs (we seek to create a database of .rtf files) before having a lot of trouble with getting any more to convert. As soon as the files upload to Adobe through the Document Cloud in the web browser, they immediately stop trying to convert and give a "Conversion failed" with "Error Exporting <filename>".

I have even tried to convert PDFs that have already been successfully converted through this same process before the errors started and it still gives me the same error, so it is not a problem with the document. I have also stopped and come back the next day with the theory that there is a rate limit to the number of PDFs you can convert per day (even though the claim is unlimited), but the same error persists. The error occurs AFTER upload, so it is not a connection issue or other issue on my end. Any suggestions? My trial runs out soon and I cannot recommend purchasing a subscription for our office computers if this core task does not function. Using Adobe Acrobat DC is not an option because of security policy, so the web browser based Document Cloud must be where we make something work please.

Thanks

[AkanchhaS · Accepted solution]

Hi NimTech,

We apologize for not being able to reply on time. Hoping that the service did work for you later on? This is an intermittent issue which generally caused because of the network connection.

Below are the steps that we generally recommend to do-

• Change web browser and try conversion through a different one.
• If you are using free desktop application Adobe Reader DC then you may Sign Out and Sign In back with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.
• If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution
• For testing purpose, please connect the computer to a different network environment like a guest wired/wireless network, or mobile hotspot and try converting the PDF.
• You can also try converting the PDF file to Word on your mobile device, and see if the issue is reproducible.
• You may also refer to File conversion error | ExportPDF Link: https://helpx.adobe.com/acrobat-com/kb/file-never-converts.html

I have also stopped and come back the next day with the theory that there is a rate limit to the number of PDFs you can convert per day (even though the claim is unlimited), but the same error persists. The error occurs AFTER upload, so it is not a connection issue or other issue on my end.

There is limit set for the file size. Document Cloud services allow you to upload and convert files that are up to 100 MB.

Thanks,

Akanchha