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Conversion failure when exporting form adobe acrobat DC to word

New Here ,
Jun 15, 2018

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When exporting form adobe acrobat DC to word I get a "Conversion failure" during the upload phase of the process.

This works in document cloud, just not online with adobe acrobat.

All current updates are installed.

Hello Fiachm,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting "Conversion failure" when trying to export a PDF using Acrobat DC, Is that correct?

Are you trying to export the PDF using Acrobat DC or the freeware Adobe Reader desktop application? I have checked the records with your Adobe ID(email address) and found that you are subscribed to Adobe ExportPDF service only, no license/subscription of Acrobat DC.

Assuming you are using Adobe Reader desktop application, sign out from Adobe Reader and reboot the machine, sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting the PDF file.

If you still experience any issue, remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

let us know how it goes and share your observation.

Thanks,

Anand Sri.

TOPICS
Acrobat.com Cloud Storage, Adobe Send, ExportPDF

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Conversion failure when exporting form adobe acrobat DC to word

New Here ,
Jun 15, 2018

Copy link to clipboard

Copied

When exporting form adobe acrobat DC to word I get a "Conversion failure" during the upload phase of the process.

This works in document cloud, just not online with adobe acrobat.

All current updates are installed.

Hello Fiachm,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting "Conversion failure" when trying to export a PDF using Acrobat DC, Is that correct?

Are you trying to export the PDF using Acrobat DC or the freeware Adobe Reader desktop application? I have checked the records with your Adobe ID(email address) and found that you are subscribed to Adobe ExportPDF service only, no license/subscription of Acrobat DC.

Assuming you are using Adobe Reader desktop application, sign out from Adobe Reader and reboot the machine, sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting the PDF file.

If you still experience any issue, remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

let us know how it goes and share your observation.

Thanks,

Anand Sri.

TOPICS
Acrobat.com Cloud Storage, Adobe Send, ExportPDF

Views

247

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 15, 2018 0
Adobe Employee ,
Aug 01, 2018

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Hello Fiachm,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting "Conversion failure" when trying to export a PDF using Acrobat DC, Is that correct?

Are you trying to export the PDF using Acrobat DC or the freeware Adobe Reader desktop application? I have checked the records with your Adobe ID(email address) and found that you are subscribed to Adobe ExportPDF service only, no license/subscription of Acrobat DC.

Assuming you are using Adobe Reader desktop application, sign out from Adobe Reader and reboot the machine, sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting the PDF file.

If you still experience any issue, remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

let us know how it goes and share your observation.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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