Highlighted

Conversion Failure

New Here ,
Jan 31, 2018

Copy link to clipboard

Copied

I am attempting to use Export PDF to convert a PDF document to word,  Each time I try I get conversion failure.

I have tried with several different documents, none of which are more than 500KB.

Colleages within the office are able to use the system.

Help!

You can use the URL to convert the PDF files, but if you are using the free desktop version of Adobe Reader and getting the error message.

Please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.

If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

6.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Conversion Failure

New Here ,
Jan 31, 2018

Copy link to clipboard

Copied

I am attempting to use Export PDF to convert a PDF document to word,  Each time I try I get conversion failure.

I have tried with several different documents, none of which are more than 500KB.

Colleages within the office are able to use the system.

Help!

You can use the URL to convert the PDF files, but if you are using the free desktop version of Adobe Reader and getting the error message.

Please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.

If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

6.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 31, 2018 0
Adobe Employee ,
Jan 31, 2018

Copy link to clipboard

Copied

Hello joannes53900073

We apologize for the inconvenience caused, as per the description above, you are not able to Export a PDF file as you are getting a conversion failure error message, Is that correct?

Please try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

For testing purpose, try exporting the PDF file on a Mobile device, and see if you still get an error message. You may also connect the machine to a different network environment like a guest wired/wireless network, or a mobile hotspot and then try exporting the PDF.

You may also refer to File conversion error | ExportPDF

Let us know how it goes.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 31, 2018 0
New Here ,
Jan 31, 2018

Copy link to clipboard

Copied

Hi

When I use the URL the document uploads correctly and I can convert.

Does this mean that I will have to save the document and upload via the ULR each time going forward?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 31, 2018 0
New Here ,
Apr 17, 2018

Copy link to clipboard

Copied

That did not help.  Another option?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2018 0
Adobe Employee ,
Apr 24, 2018

Copy link to clipboard

Copied

Hi All,

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure"

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

We would be looking forward for an update from you.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 24, 2018 0
New Here ,
Jun 04, 2018

Copy link to clipboard

Copied

HI. I am trying to Convert a PDF that is 4MB into excel and i get a Conversion Failure. The other file of 1MB converts without the error

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 04, 2018 0
Adobe Employee ,
Jun 04, 2018

Copy link to clipboard

Copied

Hi Sitho,

Do you get this error online via web browser https://cloud.acrobat.com/exportpdf  or through the desktop application Adobe Reader DC?

Can you share the file with us? We would like to test the same at our end, to see whether issue is reproducible or not?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 04, 2018 0
New Here ,
Jun 04, 2018

Copy link to clipboard

Copied

Hi.

Unfortunately I am unable to share the file.

I tried Both

• Web Browser

• Desktop App

i get the same error.

I also did the Removal Tool explained above.

i just renewed my subscription specifically needing to convert these 2 documents but was only able to convert the 1.

These documents are not Password Protected.

Please suggest what I should do.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 04, 2018 0
Adobe Employee ,
Jun 12, 2018

Copy link to clipboard

Copied

Hi Sitho,

Sorry for the delay.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 12, 2018 0
New Here ,
Jul 19, 2018

Copy link to clipboard

Copied

I';m still having conversion issues. I've tried the online tool on Adobe's website, as well as the Acrobat app on my MacBook and I continue to receive the same error message: "Conversion Failure." I've followed the previous instructions, but that didn't work. Please advise.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 19, 2018 0
Adobe Employee ,
Jul 20, 2018

Copy link to clipboard

Copied

Hi Shaneg,

We need the sample pdf file to test the same at our end. Would you please email it to us on the email shared in private message?

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 20, 2018 0
New Here ,
Jul 22, 2018

Copy link to clipboard

Copied

Thank you for your offer to help. Here is the subject file.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 22, 2018 0
New Here ,
Jul 27, 2018

Copy link to clipboard

Copied

I am also unable to convert my pdf file to a Word doc and am getting a "conversion failure" message.  I have tried with the desktop app and online option.  Please advise.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2018 0
New Here ,
Aug 27, 2018

Copy link to clipboard

Copied

I am having this issue - on my desktop app and on the URL.  I have tried different laptops.  I got the error, uninstalled, reinstalled, restarted and it    worked for 2 files then it    stopped working again. Please advise.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 27, 2018 0
New Here ,
Aug 28, 2018

Copy link to clipboard

Copied

Hello, I have same problem withconversion failure. Can you help?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 28, 2018 0
New Here ,
Sep 06, 2018

Copy link to clipboard

Copied

I just signed up on Adobe yesterday and can not convert my PDF to a excel document. I get a error message for Conversion Failure. Have a paid for a subscription that will not provide me with my files getting converted? Please help. I thought Adobe could convert files. Can someone help me please?

thanks,

Karen

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2018 0
Adobe Employee ,
Oct 12, 2018

Copy link to clipboard

Copied

Hi All,

Could you please try accessing the document conversion through the desktop application Adobe Reader DC?  Also, you may check with the new web interface of Document Cloud- Adobe Document Cloud

Adobe Acrobat official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

https://helpx.adobe.com/in/acrobat/release-note/release-notes-acrobat-reader.html

Regards,

Akanchha 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 12, 2018 0
New Here ,
Oct 31, 2018

Copy link to clipboard

Copied

i am getting the same message .. unable to convert a pdf to excel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 31, 2018 0
New Here ,
Nov 08, 2018

Copy link to clipboard

Copied

I have tried everything listed here (except the cloud, which I don't want to pay for).  I have a paid subscription for a function that doesn't work, and I've spent the better part of the day on something that should have taken five minutes.  If you can't find a solution, I'd like a refund for my annual Export subscription.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2018 0
New Here ,
Nov 08, 2018

Copy link to clipboard

Copied

I would like my money back as well. Who can we contact to cancel our subscription? I would appreciate it if there was an email or some form of direct communication other than forums.

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2018 0
New Here ,
Jun 24, 2018

Copy link to clipboard

Copied

I am still having a file conversion problem (PDF to Word) after I attempted using the link

https://cloud.acrobat.com/exportpdf

The error msg i get is : Conversion Failure

What should I do ?

Thanks,

Siva Tumma

[Personal info removed by Mod: Email address]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2018 0
Adobe Employee ,
Jun 25, 2018

Copy link to clipboard

Copied

Hello Siva,

Sorry for the delayed response and inconvenience caused. Are you getting the conversion failure error on every PDF or with one specific PDF?

Have you tried converting other PDF files?

I have also checked  the records with your current Adobe ID(email) and found that you are subscribed to Adobe ExportPDF service but there is a billing issue that is the current subscription is inactive due to non-payment of the services.

You can check the same details on Adobe.com>Manage Accounts>Plans and Products, you may also refer to Adobe article Manage your Creative Cloud membership

This could be the reason you are not able to convert  the PDF files and getting the error message. I will request you to contact the Adobe support team so that they can assist you with the billing issue, contact Adobe support team through Contact Customer Care

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 25, 2018 1
Adobe Employee ,
Jan 31, 2018

Copy link to clipboard

Copied

You can use the URL to convert the PDF files, but if you are using the free desktop version of Adobe Reader and getting the error message.

Please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.

If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 31, 2018 1
New Here ,
Feb 06, 2018

Copy link to clipboard

Copied

Thank you for the advice, the issue has now resolved.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 06, 2018 0
New Here ,
Aug 05, 2018

Copy link to clipboard

Copied

My Adobe Reader DC was up to date.

I downloaded Adobe Reader and Acrobat Cleaner Tool. I launched it and it ran awhile, but then I got a message that there was an error during the uninstalling process and it was done. Adobe Reader DC is still listed in my Applications folder.

Do you have additional suggestions?

Please note that Adobe Reader DC has converted every other PDF file to Word that I have tried. The only problem is with the one particular file.

Marston Meador

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 05, 2018 0
LEGEND ,
Aug 05, 2018

Copy link to clipboard

Copied

Marstonm, In an earlier message you mentioned that the file is a scanned document. At what dpi was the document scanned? A scann must be of sufficient quality before it can be OCRd.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 05, 2018 0
New Here ,
Aug 05, 2018

Copy link to clipboard

Copied

Thanks for your quick reply. I just acquired another PDF copy of the file and it converted to Word without any problems. So I do not need to convert the other file that was giving problems. I am OK for now.

Thanks again for all the help offered from Adobe. Still don’t know what the problem was.

Marston Meador

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 05, 2018 0
New Here ,
Apr 16, 2018

Copy link to clipboard

Copied

Could you please advise what resolved the issue?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 16, 2018 0
New Here ,
Jul 03, 2018

Copy link to clipboard

Copied

Hello,

i've cleaned the system, re-downloaded, and even tried the url. It's still not allowing me to convert the PDF to a word document. I've just purchased the system, and this is very frustrating as I need to export this PDF ASAP.

Please let me know what to do.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 03, 2018 0
Adobe Employee ,
Jul 04, 2018

Copy link to clipboard

Copied

Hello Ryang,

We're sorry for the trouble you had, I have checked the records with your current Adobe ID(email) which you have used to sign-in on Adobe forums and found that the Adobe ExportPDF service is inactive and canceled.

There is no active service/subscription with the current Adobe ID and this is the reason you are not able to export the PDF file.

You can check the current plan status through Adobe.com, log in  with your current Adobe ID and password, select Manage Account>Plans and Products. You may also refer to Adobe article Account and membership help

If you have subscribed to  the service with a different Adobe ID(email) then login with the Adobe ID to export the PDF file.

With the current Adobe ID, you won't be able to export the PDF as you don't have any active service.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 04, 2018 0
New Here ,
Jul 09, 2018

Copy link to clipboard

Copied

I too am having the Conversion Failure problem.  My subscription is current.  I tried to use the cleaning tool, but got an error message.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2018 0
Adobe Employee ,
Jul 12, 2018

Copy link to clipboard

Copied

Hi Marstonm,

Where exactly you are getting the error message? Is it online via web browser https://cloud.acrobat.com/exportpdf  or using desktop application Adobe Reader DC?

If you are getting error online then you may use the desktop application Adobe Reader DC https://cloud.acrobat.com/exportpdf and let us know if this makes any difference.

-Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 12, 2018 0
New Here ,
Jul 15, 2018

Copy link to clipboard

Copied

Thank you for your reply.

I think the problem is the PDF is a scanned document. Does that make sense?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 15, 2018 0
Resources