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Conversion of PDF to Word incomplete.

New Here ,
Jun 03, 2016

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The conversion has shown great lumps of text as a series of upper case letters and symbols.

Is there a solution to this problem?

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Conversion of PDF to Word incomplete.

New Here ,
Jun 03, 2016

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The conversion has shown great lumps of text as a series of upper case letters and symbols.

Is there a solution to this problem?

Views

297

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Jun 03, 2016 0
Adobe Employee ,
Jun 06, 2016

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Hi malcolmm96160484

Please let us know the Adobe service you are using to convert PDF to word.

Are you experiencing this issue with a particular file?

Try once to convert PDF to word file online here: https://cloud.acrobat.com/exportpdf

Regards,

Meenakshi

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Jun 06, 2016 0
New Here ,
Jun 07, 2016

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Thank you for your response.

The document I wish to convert is in Adobe Reader DC. I purchased the conversion product from the prompt in that prodct.

I have tried the link you sent but got the same result.

Regards

malcolmm96160484, <https://forums.adobe.com/people/malcolmm96160484>

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Jun 07, 2016 0
New Here ,
Jun 07, 2016

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Further to my earlier reply. I notice that the ‘invoice’ refers to Adobe Export PDF and also refers to a mobile.app.

I am working off a laptop.

I mention this without knowing if it is relevant or not.

Thanks

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Jun 07, 2016 0
Adobe Employee ,
Jun 07, 2016

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Hi malcolmm96160484

Is this issue occurs with this particular PDF? Try to replicate the issue with other PDF's.

Please share the screenshot of PDF and the word file you get after conversion.

Also share the exact steps you do convert PDF to word file.

Regards,

Meenakshi

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Jun 07, 2016 0
New Here ,
Jun 08, 2016

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Hi Meenakshi,

I have tried the conversion with another PDF file and it worked OK.

I simply followed the steps after selecting Export PDF.

I do not know how to attach a screen shot to the email!

However when I try to copy/paste a sample from the PDF document I get,

at The University of Alabama. Dr. Worden received his A.B. in Mathematics

from Dartmouth College in 1985 and subsequently taught high school Spanish

Madrid, he received his M.A. in Spanish from Middlebury College in 1996.

The version in the converted document is,

at The University of Alabama. Dr. Worden received his A.B. in Mathematics from Dartmouth College in 1985 and subsequently taught high school Spanish IRU ¿YH \HDUV LQ ,OOLQRLV DQG 0DVVDFKXVHWWV. $IWHU VWXG\LQJ LQ ERWK 9HUPRQW DQG

Madrid, he received his M.A. in Spanish from Middlebury College in 1996.

I hope this helps – I wait with my fingers crossed.

Thanks,

Malcolm Murray

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Jun 08, 2016 0
Adobe Employee ,
Jun 11, 2016

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Hi malcolmm96160484

Is it possible for you to share that PDF with us as we need to check it on our end?

If yes, I have sent you the message with email account details to send the PDF.

Regards,

Meenakshi

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Jun 11, 2016 0
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