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Convert button missing on pdf.file

New Here ,
Mar 23, 2018

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I purchased the pdf export. Normally I can convert pdf. files under "tool" but the button is not there any more. It only happened this afternoon.

Hello Danielles,

We apologize for the inconvenience caused, as per the description above, the convert button is missing in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF subscription, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

In Adobe Reader, please sign out and sign back in with your current Adobe ID and password and check for any pending updates of Adobe Reader from help>check for updates, restart the machine after the installation of updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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ExportPDF

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Convert button missing on pdf.file

New Here ,
Mar 23, 2018

Copy link to clipboard

Copied

I purchased the pdf export. Normally I can convert pdf. files under "tool" but the button is not there any more. It only happened this afternoon.

Hello Danielles,

We apologize for the inconvenience caused, as per the description above, the convert button is missing in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF subscription, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

In Adobe Reader, please sign out and sign back in with your current Adobe ID and password and check for any pending updates of Adobe Reader from help>check for updates, restart the machine after the installation of updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

190

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 23, 2018 0
Adobe Employee ,
Mar 23, 2018

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Hello Danielles,

We apologize for the inconvenience caused, as per the description above, the convert button is missing in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF subscription, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

In Adobe Reader, please sign out and sign back in with your current Adobe ID and password and check for any pending updates of Adobe Reader from help>check for updates, restart the machine after the installation of updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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