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Converting files not working

New Here ,
May 20, 2018

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I have bought the Adobe converter package, but when I try and convert it is asking me to buy the product, so when I press the subscribe button, it says I already have the product. I know that, so why won't it let me convert files?

HI Simona,

As we have checked the account information using the email address you are logged into the forums, we see that you have an active subscription of Adobe Export PDF. Try accessing Export PDF services online via : https://cloud.acrobat.com/exportpdf  or through the desktop application Adobe Acrobat Reader DC which you can download from here: Adobe - Adobe Acrobat Reader DC Distribution

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

You may refer to the following forum thread discussing similar issue: my export pdf subscription renewal is not allowing me access

For further troubleshooting you may refer: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

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ExportPDF

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Converting files not working

New Here ,
May 20, 2018

Copy link to clipboard

Copied

I have bought the Adobe converter package, but when I try and convert it is asking me to buy the product, so when I press the subscribe button, it says I already have the product. I know that, so why won't it let me convert files?

HI Simona,

As we have checked the account information using the email address you are logged into the forums, we see that you have an active subscription of Adobe Export PDF. Try accessing Export PDF services online via : https://cloud.acrobat.com/exportpdf  or through the desktop application Adobe Acrobat Reader DC which you can download from here: Adobe - Adobe Acrobat Reader DC Distribution

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

You may refer to the following forum thread discussing similar issue: my export pdf subscription renewal is not allowing me access

For further troubleshooting you may refer: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

TOPICS
ExportPDF

Views

138

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 20, 2018 0
Adobe Employee ,
May 22, 2018

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HI Simona,

As we have checked the account information using the email address you are logged into the forums, we see that you have an active subscription of Adobe Export PDF. Try accessing Export PDF services online via : https://cloud.acrobat.com/exportpdf  or through the desktop application Adobe Acrobat Reader DC which you can download from here: Adobe - Adobe Acrobat Reader DC Distribution

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

You may refer to the following forum thread discussing similar issue: my export pdf subscription renewal is not allowing me access

For further troubleshooting you may refer: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam

Likes

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Translate

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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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