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Converting pdf issue

New Here ,
Dec 04, 2017

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When I click convert, I receive a message that reads "an error occurred while signing in" however I am signed into my account already

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Converting pdf issue

New Here ,
Dec 04, 2017

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When I click convert, I receive a message that reads "an error occurred while signing in" however I am signed into my account already

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ExportPDF

Views

59

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Dec 04, 2017 0
Adobe Employee ,
Dec 05, 2017

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Hi Jackiea,

As per the description given above, I assume that you are trying the conversion online via- https://cloud.acrobat.com/exportpdf ?

You may try with a different web browser and make sure that after signing in you are able to see your name at the upper right corner.

You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

Try this, and let us know it if it still doesn't work.

Regards,

Akanchha

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