Copy link to clipboard
Copied
I just got my subscription today. I can successfully convert a document online through adobe but when I use reader it says "An error occurred while trying to access this service." I need to use the OCR technology and the online conversion doesn't give me the option to do so.
Hi kelsieb,
As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.
Could you try the troubleshooting steps given in the following help document:
An error occurred while trying to access the service | unable to connect to PDF services
You may also visit the following forum threads discussing the similar issue:
...Copy link to clipboard
Copied
Hi kelsieb,
As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.
Could you try the troubleshooting steps given in the following help document:
An error occurred while trying to access the service | unable to connect to PDF services
You may also visit the following forum threads discussing the similar issue:
An error occurred while trying to access the service.
"An error occurred while trying to access the service" - Even after I have signed into Adobe reader
You may also visit the following link for more info:
Let us know if you need any help.
Shivam
Copy link to clipboard
Copied
You all say I do not have this export in my account. But you have been
taking 24 dollars out since 12/17 I did buy it for 3 months for my niece. I
stopped it in Feb. 2018 in march 2018 my computer was down for 2 months.
Please stop taking money out of my account I can not stop something you say
I don't have I would like to be reimbursed for at least 4 months. How can
you say I don't have this item export and then charge me every month? I
checked both of my email att.net and Gmail stop taking money out of my
account NOW please. I can not stop something Adobe says I do not have.
Nancy C. Behle
Copy link to clipboard
Copied
Hi Nancy,
It may be possible that you have purchased subscription via either Google play store or iTunes, for that, you have to contact them.
You can check the plans under your account using the steps given in the following help document:
If you want to cancel the subscription, refer to the steps given in the following help document:
Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services
Thanks,
Shivam