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Converting PDF to Word or Excel

New Here ,
Jun 12, 2016

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Hi,

I purchased the Adobe acrobat Pro for my windows PC and MAC pc - When i convert a PDF document to Word or Excel on my windows pc - It works great However when I try converting on my MAC it takes me to a blank web page and nothing happens.

What am I doing wrong????

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Converting PDF to Word or Excel

New Here ,
Jun 12, 2016

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Hi,

I purchased the Adobe acrobat Pro for my windows PC and MAC pc - When i convert a PDF document to Word or Excel on my windows pc - It works great However when I try converting on my MAC it takes me to a blank web page and nothing happens.

What am I doing wrong????

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Jun 12, 2016 0
Adobe Employee ,
Jul 16, 2016

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Hi Julek-ski ,

Please share the workflow as in how you are trying to convert PDF to word on mac?

Does this happen with a particular PDF or all the PDF documents ?

Check with other documents as well .

Also let us know the office version you have .

Regards

Sarojini

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Jul 16, 2016 0
New Here ,
Jul 16, 2016

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i have only one pdf to change to Word at this time. The Office version I have is Office 2011 for the Mac. MY OS is 10.11.9 What I am getting is half a page vertically with half the page missing. The pdf is photocopy from a book, one page per scan. I am using Adobe Export PDF, I hope you can help me. Thanks, John

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Jul 16, 2016 0
Adobe Employee ,
Jul 19, 2016

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Hi johno28077512 ,

Please try exporting using the browser by navigating to this link : https://cloud.acrobat.com/exportpdf​  by logging in with your Adobe ID .

Let us know if you able to export using this link.

Regards

Sarojini

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Jul 19, 2016 0
New Here ,
Jul 19, 2016

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No, same problem of vertically split pages remains the problem. Help me! John

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Jul 19, 2016 0
Adobe Employee ,
Jul 19, 2016

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HI johno28077512 ,

Please send us the file if it doesn't contain any confidential data . We will try to replicate the issue at our end .

Please check your private message inbox to find the email ID on which the file is supposed to be sent.

Regards

Sarojini

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Jul 19, 2016 0
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