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Corrupt cloud document - What options to Repair/Recover or restore

New Here ,
Aug 03, 2016

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Hi All,

When opening a file from the Adobe Document Cloud, I receive a message advising that it is damaged and can't be opened.

I was trying to save the document when I lost connection to the wifi and on trying to reopen it, I receive an error. Also noticed that the 11MB doc is now only 1.2MB.

Have also tried downloading it to my local drive and opening it, but same issue.

Is there anyway of recovering the document in the Adobe Cloud?

Thank you

E

[Moved from the general, non-support forum Lounge (where video editors, animators, graphic designers, web programmers, app designers, and PDF people hang out and chat about random stuff) to a more product-specific support forum - Mod]

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Corrupt cloud document - What options to Repair/Recover or restore

New Here ,
Aug 03, 2016

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Hi All,

When opening a file from the Adobe Document Cloud, I receive a message advising that it is damaged and can't be opened.

I was trying to save the document when I lost connection to the wifi and on trying to reopen it, I receive an error. Also noticed that the 11MB doc is now only 1.2MB.

Have also tried downloading it to my local drive and opening it, but same issue.

Is there anyway of recovering the document in the Adobe Cloud?

Thank you

E

[Moved from the general, non-support forum Lounge (where video editors, animators, graphic designers, web programmers, app designers, and PDF people hang out and chat about random stuff) to a more product-specific support forum - Mod]

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Aug 03, 2016 0
Adorobat LATEST
Adobe Employee ,
Aug 10, 2016

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Hi EtienneL ,

Could you please tell what application you are using to see the file?

Also, visit this link and check if you are able to access the file :https://cloud.acrobat.com/recent

Let us know about the results.

Thank You!

Shivam

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