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Crash! PDF export error: "Unable to fetch base_uris from files tier"

New Here ,
Oct 03, 2017

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https://cloud.acrobat.com/exportpdf

Since a couple of weeks ago, I'm having an annoying error when I try to use PDF Export.

Just after login it shows the below alert and kicks me out of the application.

Any help ?

Hi Byhr,

I apologize for the inconvenience caused. Please refer to the following thread for the similar issue:

When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…  Link: https://forums.adobe.com/thread/2377201

You can also refer to the following KB doc: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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Crash! PDF export error: "Unable to fetch base_uris from files tier"

New Here ,
Oct 03, 2017

Copy link to clipboard

Copied

https://cloud.acrobat.com/exportpdf

Since a couple of weeks ago, I'm having an annoying error when I try to use PDF Export.

Just after login it shows the below alert and kicks me out of the application.

Any help ?

Hi Byhr,

I apologize for the inconvenience caused. Please refer to the following thread for the similar issue:

When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…  Link: https://forums.adobe.com/thread/2377201

You can also refer to the following KB doc: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

541

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2017 0
Adobe Employee ,
Oct 03, 2017

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Hi Byhr,

I apologize for the inconvenience caused. Please refer to the following thread for the similar issue:

When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Un...  Link: https://forums.adobe.com/thread/2377201

You can also refer to the following KB doc: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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