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DNS is blocking adobe, what do I need to whitelist to allow me to convert PDF's?

New Here ,
Jun 20, 2018

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Since I'm apparently not allowed to contact Adobe directly in any manner unless I buy a few hundred dollars worth of product...

I have a user trying to convert PDF's in Acrobat. We get an error that states there is no internet connection. We clearly have one. I bypassed the DNS for kicks and I didn't get that error, but I can't allow users to run around the DNS server because that's a ridiculous way to fix this issue.

We get a different error when having her sign into cloud.adobe.com/exportpdf. I'm guessing it still revolves around a resource being blocked by DNS.

If someone has some tips to get this working, that would be great. If someone can at least turn me to a place where I can contact Adobe directly, that would be also be appreciated.

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Acrobat.com Cloud Storage, ExportPDF

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DNS is blocking adobe, what do I need to whitelist to allow me to convert PDF's?

New Here ,
Jun 20, 2018

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Since I'm apparently not allowed to contact Adobe directly in any manner unless I buy a few hundred dollars worth of product...

I have a user trying to convert PDF's in Acrobat. We get an error that states there is no internet connection. We clearly have one. I bypassed the DNS for kicks and I didn't get that error, but I can't allow users to run around the DNS server because that's a ridiculous way to fix this issue.

We get a different error when having her sign into cloud.adobe.com/exportpdf. I'm guessing it still revolves around a resource being blocked by DNS.

If someone has some tips to get this working, that would be great. If someone can at least turn me to a place where I can contact Adobe directly, that would be also be appreciated.

TOPICS
Acrobat.com Cloud Storage, ExportPDF

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692

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Jun 20, 2018 0
Most Valuable Participant ,
Jun 20, 2018

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I would start by allowing *.adobe.com in your local DNS resolution. I doubt there are really any tips: people who write software tend to just assume that DNS works.

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Jun 20, 2018 0
New Here ,
Jun 27, 2018

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This forum -> Adobe Export pdf says no internet connection states that there is clearly certain ports and addresses that need to be whitelisted for the export function to work. AnandSri​, can I please get that list. Preferably send to this account inbox rather than the Email associated with the account.

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Jun 27, 2018 0
Adobe Employee ,
Jun 27, 2018

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Hello Vaset,

Sorry for the trouble you had, I have shared the details of Adobe Ports and URLs via private message, please check your email inbox.

Thanks,

Anand Sri.

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Jun 27, 2018 0
New Here ,
Jan 03, 2020

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Hi,

 

Can I get the details too? Thanks!

 

Ernest

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Jan 03, 2020 0
New Here ,
May 19, 2020

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Could you please pm me the details?

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May 19, 2020 0
Most Valuable Participant ,
May 19, 2020

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I think Adobe have published the list of endpoints now... https://helpx.adobe.com/uk/enterprise/kb/network-endpoints.html

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May 19, 2020 0
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