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document cloud combine files not working

New Here ,
Aug 14, 2019

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I am using the document cloud app in sharepoint.  When I go to combine files into a single PDF it gets stuck on the spinning circle.  Anyone else having this issue? How can I fix?  This step triggers a flow for us and I really need to get it working. 

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Acrobat.com Cloud Storage, PDF Pack

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document cloud combine files not working

New Here ,
Aug 14, 2019

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I am using the document cloud app in sharepoint.  When I go to combine files into a single PDF it gets stuck on the spinning circle.  Anyone else having this issue? How can I fix?  This step triggers a flow for us and I really need to get it working. 

TOPICS
Acrobat.com Cloud Storage, PDF Pack

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183

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 14, 2019 0
Adobe Employee ,
Aug 20, 2019

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Hey Williamd,

Sorry to hear about the trouble.

Looking at the description given above, I believe to combine files you are following the exact same steps suggested given here: Using Adobe Document Cloud for SharePoint and OneDrive

To know more where exactly its causing trouble, would you mind checking with different web browser and see if that makes a difference?

Also, you may check an alternate internet connection. For testing, try combining files directly through Adobe Document Cloud  and see if that helps.

Thanks,

Akanchha

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Aug 20, 2019 0
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