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Document Cloud Down?

New Here ,
Jan 30, 2018

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Is the cloud down right now?
I have been trying to open some of my files that are on the cloud and it says "Adobe Document Cloud is still working on your last operation. Try again later"oud.

I am also unsuccessful at viewing the files on cloud.acrobat.com

Thanks in advance

[This post moved from Acrobat Reader to Document Cloud PDF services]

Hi Russellr,

I assume you were trying to access the "Document Cloud" files through the Adobe Reader DC desktop application?

There isn't has been any outage reported for the "Document Cloud" storage for the time period you are referring to. However, the services should be up and running fine now and you should be able to access them.

You may check the storage online and try accessing the file through that- https://cloud.acrobat.com/recent  using a different web browser.

Let us know if you still experience the same problem. We will escalate it further and will let you know the update.

Regards,

Akanchha

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Document Cloud Down?

New Here ,
Jan 30, 2018

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Is the cloud down right now?
I have been trying to open some of my files that are on the cloud and it says "Adobe Document Cloud is still working on your last operation. Try again later"oud.

I am also unsuccessful at viewing the files on cloud.acrobat.com

Thanks in advance

[This post moved from Acrobat Reader to Document Cloud PDF services]

Hi Russellr,

I assume you were trying to access the "Document Cloud" files through the Adobe Reader DC desktop application?

There isn't has been any outage reported for the "Document Cloud" storage for the time period you are referring to. However, the services should be up and running fine now and you should be able to access them.

You may check the storage online and try accessing the file through that- https://cloud.acrobat.com/recent  using a different web browser.

Let us know if you still experience the same problem. We will escalate it further and will let you know the update.

Regards,

Akanchha

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Jan 30, 2018 0
Adobe Employee ,
Jan 31, 2018

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Hi Russellr,

I assume you were trying to access the "Document Cloud" files through the Adobe Reader DC desktop application?

There isn't has been any outage reported for the "Document Cloud" storage for the time period you are referring to. However, the services should be up and running fine now and you should be able to access them.

You may check the storage online and try accessing the file through that- https://cloud.acrobat.com/recent  using a different web browser.

Let us know if you still experience the same problem. We will escalate it further and will let you know the update.

Regards,

Akanchha

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Jan 31, 2018 1
Community Beginner ,
Mar 07, 2018

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I'm receiving this message today. I am more suspicious of an Acrobat Reader software issue (DC version, 18.011.20038) than a Cloud Storage issue. Indeed I can reach the files by going to the cloud website, but that seems like an inelegant workaround

Any suggestions?

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Mar 07, 2018 3
Adobe Employee ,
May 01, 2018

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Hi All,

We apologize for the delay in reply to your query.

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Also, as you are experiencing the problem while accessing the service online then please check with a different internet connection. Switch the internet for a while and try accessing the "Document Cloud Storage"

Or turn the internet security software off for a while-

"Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done."

Regards,

Akanchha

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May 01, 2018 1
New Here ,
May 01, 2018

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Nah

Capture.PNG

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May 01, 2018 0
Community Beginner ,
May 02, 2018

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Nah Nah

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May 02, 2018 0
Explorer ,
May 02, 2018

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Same over here for both Pro and Reader : Screen Shot 2018-05-02 at 16.10.08.png

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May 02, 2018 0
Community Beginner ,
May 30, 2018

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Re: Document Cloud Down?

Is it time to conclude that Adobe has no interest in solving this problem?

That would save the time that I'm devoting to checking on this thread in hopes of a solution

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May 30, 2018 1
New Here ,
Jun 05, 2018

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Im still having the same issue, I tried all the "solutions" you gave us but didnt work

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Jun 05, 2018 0
Adobe Employee ,
Jun 13, 2018

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Hi All,

We are sorry to hear that the issue has still been unresolved for you. The "Document Cloud" services were down but this issue was intermittent.

There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Have you checked with a different web browser? Or an alternate internet connection?

Would you mind sharing the troubleshooting steps followed so far?

Regards,

Akanchha 

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Jun 13, 2018 1
Community Beginner ,
Jun 13, 2018

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That would be a big fat "no"

See the screen shot that accompanies post #17

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Jun 13, 2018 1
Explorer ,
Jun 14, 2018

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No, still not working…

Anyway I am using workarounds nowadays and avoiding acrobat because it sucks. Sorry to say but it's true. It's way too slow and it crashes often.

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Jun 14, 2018 1
Community Beginner ,
Jul 22, 2018

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And...another 6 weeks without progress.

Unfortunately, I don't have the luxury of avoiding Acrobat

Anything?

Anything at all?

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Jul 22, 2018 1
Community Beginner ,
Jul 25, 2018

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Problem still not resolved, as various posts here suggest.

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Jul 25, 2018 0
Community Beginner ,
Jul 25, 2018

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“Have you checked with a different web browser? Or an alternate internet connection?

Would you mind sharing the troubleshooting steps followed so far?”

What would be the point of a different browser? It’s the standalone Adobe app that’s not cooperating. And who has multiple internet connections? My office has what it has. I cannot manipulate that.

Steps followed so far: signing out and then in. Reinstalling Adobe. Upgrading from Windows 7 to Windows 10.

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Jul 25, 2018 0
New Here ,
Aug 06, 2018

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Still problem not solved. I will write a bad review about Adobe support​. This is not acceptable.

Wont recommend this software for anyone

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Aug 06, 2018 0
New Here ,
Nov 08, 2018

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I can open files from other PCs, from different internet connections, but I can not do it from my PC! I can access them from my Mac too, using my home internet connection. This  thing is happening with my Windows- PC only. I have reinstalled the software, also tried reinstalling Windows, but no success. Has someone resolved the problem yet?

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Nov 08, 2018 0
New Here ,
Dec 12, 2018

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yeah even i am facing similar issue its not working at my home PC but its work fine at other devices with home network and other network as well.
Document Cloud PDF services​ any solution on this ?

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Dec 12, 2018 0
New Here ,
Mar 07, 2018

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I am facing the same issue - not able to access my documents in DC v. 18.011.20038, whereas they are available on the cloud website. Seems that there is a problem with DC retrieving the documents from cloud?

Its not a biggie to go the website and access the docs, but the UI has limited features.

An update to DC is due I take.

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Mar 07, 2018 2
Jane43 LATEST
New Here ,
Apr 22, 2020

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How do I print with Adobe on my iPad. I uploaded the free adobe product which read like it fit my needs,then accidentally upgraded to 14.99 mo Adobe. I want to go back to the free Adobe and print my documents. What can I do?
Please reply as soon as possible !!!

Jane McComrick

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Apr 22, 2020 0
New Here ,
Apr 01, 2018

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i have the same issue Have reinstalled the reader but same error

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Apr 01, 2018 0
New Here ,
Mar 13, 2018

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I am facing the same issue since the past 2 days. I tried re-installing, but it didn't work. I'm already having the latest version of Adobe Acrobat Reader DC.

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Mar 13, 2018 2
Explorer ,
Mar 22, 2018

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Same over here, since a few weeks now. Both in Acrobat Reader DC 2015.008.20082 as well as in Acrobat Pro DC 2015.010.20056. This is very annoying since I can't place notes or even read old ones on the website UI. Please fix this.

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Mar 22, 2018 1
Community Beginner ,
Apr 01, 2018

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I am also having this issue...any resolution???

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Apr 01, 2018 0
Adobe Employee ,
Apr 02, 2018

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Hi All,

Sorry to hear the inconvenience caused to you.

Would you please check the following preferences settings in the application-

Adobe Reader DC>Edit>Preferences>General>"Show Online Storage When Opening File" is Checked or not?

Also, try "Signing Out" and "Signing In" in the application once.

Regards,

Akanchha

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Apr 02, 2018 1
Community Beginner ,
Apr 03, 2018

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Was worth a try but did not change the behavior

I appreciate a response from an Adobe person, but I note that my post reviving this question was almost 4 weeks ago.

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Apr 03, 2018 0
Community Beginner ,
Apr 03, 2018

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This solution does not work.

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Apr 03, 2018 1
Explorer ,
Apr 03, 2018

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Same over here, doesn't work. Must be some setting on my computer, for both Acrobat Pro and Reader, because I can open my Document Cloud files on an other computer.

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Apr 03, 2018 0
New Here ,
Apr 03, 2018

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Por favor no mandes más propaganda.

Obtener Outlook para Android<https://aka.ms/ghei36>

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Apr 03, 2018 0
New Here ,
Apr 12, 2018

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Hello!

Same problem here.

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Apr 12, 2018 0
Community Beginner ,
Jun 11, 2018

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This issue has NOT been resolved...I repeat NOT resolved.  I cannot work with/edit  documents that I have scanned [using your Scan application] onto the cloud from my phone. I have to download them online or export them onto my desktop, which is counterproductive and indicative of a problem on your end Adobe not the user. Please fix this!

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Jun 11, 2018 1
Community Beginner ,
Jun 11, 2018

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That said, online services work well and provide a sufficient work around if you don't need to save anything on a local drive.

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Jun 11, 2018 0
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