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Documents asking for passwords after saving to Document Cloud

New Here ,
Oct 01, 2016

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Every document that I save in Adobe DC is instantly locked up in a secured status.

The only way to access my documents is to enter a password.  I have never seen

nor created a password at any point when creating or saving a document.  Are

passwords automatically generated?  Do I only have 2 seconds to see it before

the document is locked?  I have certainly never created a password for these documents

nor was I prompted to do so.  Can anyone answer my generic password questions so I can

put this mystery to bed and work with this app? Chat personnel were completely useless on this issue.

Thx

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Documents asking for passwords after saving to Document Cloud

New Here ,
Oct 01, 2016

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Every document that I save in Adobe DC is instantly locked up in a secured status.

The only way to access my documents is to enter a password.  I have never seen

nor created a password at any point when creating or saving a document.  Are

passwords automatically generated?  Do I only have 2 seconds to see it before

the document is locked?  I have certainly never created a password for these documents

nor was I prompted to do so.  Can anyone answer my generic password questions so I can

put this mystery to bed and work with this app? Chat personnel were completely useless on this issue.

Thx

Views

117

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 01, 2016 0
sb116 LATEST
Adobe Employee ,
Oct 05, 2016

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Hi colew2951921

Could you please confirm me if it is happening with all the files or any in particluar?

Also please confirm me your workflow and if any screenshot you could share would be great.

Please refer to the link to attach the screenshot:

FAQ: How do I capture and post a screen shot or video?

Regards,

Supriya 

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