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downloading package to new computer

New Here ,
Feb 27, 2018

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I currently subscribe to PDF pack with other apps...I changed computers and would like to download the PDF back to new computer but the web page only gives me the option to purchase the package...Need info on how to upload my purchases to my new computer

Hi Robertv,

We apologize for the delay in response.

Yes, this is correct and your account information shows that you have subscribed for the Adobe PDF Pack. PDF Pack can not be downloaded.

However, PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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downloading package to new computer

New Here ,
Feb 27, 2018

Copy link to clipboard

Copied

I currently subscribe to PDF pack with other apps...I changed computers and would like to download the PDF back to new computer but the web page only gives me the option to purchase the package...Need info on how to upload my purchases to my new computer

Hi Robertv,

We apologize for the delay in response.

Yes, this is correct and your account information shows that you have subscribed for the Adobe PDF Pack. PDF Pack can not be downloaded.

However, PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

Views

109

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 27, 2018 0
Adobe Employee ,
Mar 23, 2018

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Hi Robertv,

We apologize for the delay in response.

Yes, this is correct and your account information shows that you have subscribed for the Adobe PDF Pack. PDF Pack can not be downloaded.

However, PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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