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due payment since 1 month before, but i want to cancel.

New Here ,
May 26, 2018

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Hello

My payment is due since 27. April, for the next year. But I want to cancel my subscription. And I did not find the cancel option in the manage area.

Thanks.

Hello Vahideb,

We apologize for the inconvenience caused, as per the description above, you want to cancel the Adobe ExportPDF service, Is that correct?

The record shows that your subscription is in an inactive state due to the pending payment of the service and this is the reason you are not getting the option to cancel the subscription on Manage page of Adobe.com.

Please contact the Adobe support team for the cancellation Contact Customer Care

I have also shared the direct contact details of Adobe support team via private message, please check your email inbox.

For cancellation, managing your subscription, you can refer to the Adobe article Manage your Creative Cloud membership

Feel free to update this discussion for any further assistance.


Regards,

Anand Sri.

[Edited response]

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due payment since 1 month before, but i want to cancel.

New Here ,
May 26, 2018

Copy link to clipboard

Copied

Hello

My payment is due since 27. April, for the next year. But I want to cancel my subscription. And I did not find the cancel option in the manage area.

Thanks.

Hello Vahideb,

We apologize for the inconvenience caused, as per the description above, you want to cancel the Adobe ExportPDF service, Is that correct?

The record shows that your subscription is in an inactive state due to the pending payment of the service and this is the reason you are not getting the option to cancel the subscription on Manage page of Adobe.com.

Please contact the Adobe support team for the cancellation Contact Customer Care

I have also shared the direct contact details of Adobe support team via private message, please check your email inbox.

For cancellation, managing your subscription, you can refer to the Adobe article Manage your Creative Cloud membership

Feel free to update this discussion for any further assistance.


Regards,

Anand Sri.

[Edited response]

TOPICS
ExportPDF

Views

84

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 26, 2018 0
Adobe Employee ,
May 27, 2018

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Hello Vahideb,

We apologize for the inconvenience caused, as per the description above, you want to cancel the Adobe ExportPDF service, Is that correct?

The record shows that your subscription is in an inactive state due to the pending payment of the service and this is the reason you are not getting the option to cancel the subscription on Manage page of Adobe.com.

Please contact the Adobe support team for the cancellation Contact Customer Care

I have also shared the direct contact details of Adobe support team via private message, please check your email inbox.

For cancellation, managing your subscription, you can refer to the Adobe article Manage your Creative Cloud membership

Feel free to update this discussion for any further assistance.


Regards,

Anand Sri.

[Edited response]

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Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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