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During the pdf to excel conversion get "unexpected error"

New Here ,
Dec 10, 2017

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Do nada, quando envio algum arqui em PDF para transformar em Excel ou Word, durante o processo acusa erro inesperado, e já verifiquei e não é problema com internet. Gostaria de saber o que fazer para corrigir o problema.

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During the pdf to excel conversion get "unexpected error"

New Here ,
Dec 10, 2017

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Do nada, quando envio algum arqui em PDF para transformar em Excel ou Word, durante o processo acusa erro inesperado, e já verifiquei e não é problema com internet. Gostaria de saber o que fazer para corrigir o problema.

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Dec 10, 2017 0
Adobe Employee ,
Dec 11, 2017

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Hi Jullianor,

As the description given above, you get the unexpected error during conversion. Could you please confirm the conversion? How exactly you doing it?

Try online via- https://cloud.acrobat.com/  and check with the different web browser.

Also, check with a different file and see if same thing happen.

For any troubleshooting, refer to-  https://forums.adobe.com/docs/DOC-8841

If nothing works then you may send a sample file to us to the email shared in private message.

Let us know the update on this.

Regards,

Akanchha

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Dec 11, 2017 1
New Here ,
Dec 11, 2017

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Já tentei em outro navegador mas o erro é o mesmo.

Segue o print da tela com o erro que aparece.

Fico no aguardo de instruções para solução.

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Dec 11, 2017 0
Adobe Employee ,
Dec 29, 2017

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Hi Jullianor,

As requested above, if none of the solution worked would you mind sharing the problematic file with us via email?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

-Akanchha

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Dec 29, 2017 2
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