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Earlier saved files disappear following the buying of creative cloud subscription

New Here ,
Dec 29, 2019

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For years I entrusted my most important pdf files to the free document cloud pdf services through my Adobe account. Worked great. However, this month I bought a subscription to creative cloud. As a result it seems all my earlier saved pdf documents have disappeared. Now the document cloud PDF services simply says: "There aren't any files in Document Cloud yet". Does this means all my saved files have gone? Is there any way to get access to my previously saved files?  I entrusted these documents to Adobe given their claim that this service is reliable.

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Earlier saved files disappear following the buying of creative cloud subscription

New Here ,
Dec 29, 2019

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For years I entrusted my most important pdf files to the free document cloud pdf services through my Adobe account. Worked great. However, this month I bought a subscription to creative cloud. As a result it seems all my earlier saved pdf documents have disappeared. Now the document cloud PDF services simply says: "There aren't any files in Document Cloud yet". Does this means all my saved files have gone? Is there any way to get access to my previously saved files?  I entrusted these documents to Adobe given their claim that this service is reliable.

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Manage files

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Dec 29, 2019 0
Most Valuable Participant ,
Dec 29, 2019

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You didn’t have backups?

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Dec 29, 2019 0
New Here ,
Jan 03, 2020

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Nope. I kept my pdf documents in the "reliable" safe, being the Adobe document cloud pdf services.

 

I simply do not understand why these safely kept documents in my account simply disappear (without any warning!) just because I extend my Adobe range of products?! Have not had any reaction from Adobe yet.

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Jan 03, 2020 0
Most Valuable Participant ,
Jan 03, 2020

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So, no backups. Unwise whether you are talking about disks or clouds. Bad things happen to good files, at least in my experience.

 

" Have not had any reaction from Adobe yet." Have you contacted Adobe yet?

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Jan 03, 2020 0
Adobe Employee ,
Feb 05, 2020

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Hi there,

 

As you have purchased the creative cloud subscription, that will make no changes in the PDFs that were saved on document cloud. Please ensure that you are looking for the PDFs in Document Cloud not in Creative Cloud account. Both are two different cloud accounts.

To access the document cloud, open this link https://documentcloud.adobe.com/ and sign in using your Adobe ID. 

Also, 

 

Let us know if you still experience any issue.

 

Regards,

Meenakshi

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Feb 05, 2020 0
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