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Error Message when converting from PDF to Word

New Here ,
Mar 28, 2018

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In the last week when I've tried to convert from PDF to Word on my desktop I get an error message "An error occurred while trying to access service".  My account is paid up, internet working fine, I've signed out and signed back in.  All to no avail.  Can't get any direct customer service.  Looking for help.

Screenshot 2018-03-28 13.38.23.png

Just to update all, I was able to speak to technical support and the issue was I didn't have the latest Adobe reader.  Once that got installed, all is working fine.  Issue resolved!

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Error Message when converting from PDF to Word

New Here ,
Mar 28, 2018

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In the last week when I've tried to convert from PDF to Word on my desktop I get an error message "An error occurred while trying to access service".  My account is paid up, internet working fine, I've signed out and signed back in.  All to no avail.  Can't get any direct customer service.  Looking for help.

Screenshot 2018-03-28 13.38.23.png

Just to update all, I was able to speak to technical support and the issue was I didn't have the latest Adobe reader.  Once that got installed, all is working fine.  Issue resolved!

TOPICS
ExportPDF

Views

141

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 28, 2018 0
New Here ,
Mar 28, 2018

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Just to update all, I was able to speak to technical support and the issue was I didn't have the latest Adobe reader.  Once that got installed, all is working fine.  Issue resolved!

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Mar 28, 2018 1
New Here ,
Sep 20, 2018

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I am having the same problem Jamie and cannot get hold of customer service, despite spending a lot of time on hold. What is the latest version do you know? When I go "check for updates" it comes up with error message 1521. I use a Mac.

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Sep 20, 2018 0
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