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Error: Unable to fetch base_uris

New Here ,
Jan 13, 2018

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I cant do anything with Adobe DC. Trying to download the desktop application or anything else on the cloud and I get the error:

We've encountered a critical error.  Please try again later.  Unable to fetch base_uris from files t...

Works from my home desktop but get these errors on my work laptop. What firewall or security setting do I need to change?

Hello roryt94686008

We apologize for the inconvenience caused, as per the description above, you are getting an error message "unable to fetch base_uris from files tier", Is that correct?

The record shows that you are not subscribed to any Adobe Document Cloud services on your current Adobe ID if you are trying to access the free desktop version of Adobe Reader and getting the error message, then connect the machine to a different network environment or use your cell phone hotspot or any guest wired/wireless network. As Some users had the similar issue and it was due to the firewall/security setting that was blocking our site.

Let us know how it goes.

Regards,

Anand Sri.

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Error: Unable to fetch base_uris

New Here ,
Jan 13, 2018

Copy link to clipboard

Copied

I cant do anything with Adobe DC. Trying to download the desktop application or anything else on the cloud and I get the error:

We've encountered a critical error.  Please try again later.  Unable to fetch base_uris from files t...

Works from my home desktop but get these errors on my work laptop. What firewall or security setting do I need to change?

Hello roryt94686008

We apologize for the inconvenience caused, as per the description above, you are getting an error message "unable to fetch base_uris from files tier", Is that correct?

The record shows that you are not subscribed to any Adobe Document Cloud services on your current Adobe ID if you are trying to access the free desktop version of Adobe Reader and getting the error message, then connect the machine to a different network environment or use your cell phone hotspot or any guest wired/wireless network. As Some users had the similar issue and it was due to the firewall/security setting that was blocking our site.

Let us know how it goes.

Regards,

Anand Sri.

Views

1.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 13, 2018 0
Adobe Employee ,
Jan 15, 2018

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Hello roryt94686008

We apologize for the inconvenience caused, as per the description above, you are getting an error message "unable to fetch base_uris from files tier", Is that correct?

The record shows that you are not subscribed to any Adobe Document Cloud services on your current Adobe ID if you are trying to access the free desktop version of Adobe Reader and getting the error message, then connect the machine to a different network environment or use your cell phone hotspot or any guest wired/wireless network. As Some users had the similar issue and it was due to the firewall/security setting that was blocking our site.

Let us know how it goes.

Regards,

Anand Sri.

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Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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