EXPORT PDF DOESN'T WORK

[lindad42454691]

hi,

I payed but it's impossible convert from PDF to Word. Why?

[MichaelKazlow]

Are you trying to do this from Reader or. cloud.acrobat.com?

[lindad42454691]

No....

From my computer Apple.

Before was possible to convert from Pdf to word....Now, no!

[suse02]

i have the same problem. Always brings me back to product purchase page - Adobe products: desktop, web, and mobile applications | Adobe

working from mac

[MichaelKazlow]

Suse02, Please answer the question I asked about using Reader or cloud.acrobat.com.

[suse02]

reader

[MichaelKazlow · Accepted solution]

If you did not purchase Adobe PDF services you cannot do that from Reader. You can always copy and paste in to Word.

[Belinda35754547o013]

Six years later and I am having the same issue. (excle, not word.. but the error happens on all types of exports)

• I have a paid account. 
• I can export from the cloud but not the reader
• It takes me to a purchase page every.single.time I try to export from the reader, eventhough I am logged in. 

What's the rub? Is it a bug, or user error?

[MeenakshiNegi]

Hi Belinda35754547o013,

Thank you for reaching out.

Please try reinstalling the Acrobat Reader once. You may reinstall the application using the following steps:
- Remove the application and run the cleaner tool (https://adobe.ly/3uPYHvZ).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://adobe.ly/3uPYJ75;

Let us know how it goes.

Thanks,

Meenakshi