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Export PDF forwards to purchase license page

New Here ,
Jun 04, 2018

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Bom dia, adquiri uma licença do export pdf e quando dou o comando para que ele faça a conversão, sou conduzido para a página de aquisição da licença, como se eu ainda não tivesse a licença. Como corrigir isto? !

Hi Ottoz,

As per the issue description mentioned above you are prompted to purchase the subscription when trying to export pdf whereas you already have a subscription, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

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Export PDF forwards to purchase license page

New Here ,
Jun 04, 2018

Copy link to clipboard

Copied

Bom dia, adquiri uma licença do export pdf e quando dou o comando para que ele faça a conversão, sou conduzido para a página de aquisição da licença, como se eu ainda não tivesse a licença. Como corrigir isto? !

Hi Ottoz,

As per the issue description mentioned above you are prompted to purchase the subscription when trying to export pdf whereas you already have a subscription, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

TOPICS
ExportPDF

Views

70

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 04, 2018 0
Adobe Employee ,
Jun 05, 2018

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Hi Ottoz,

As per the issue description mentioned above you are prompted to purchase the subscription when trying to export pdf whereas you already have a subscription, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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