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Export PDF keep asking to subscribe when subscribation is already purchased

New Here ,
Jun 01, 2020

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Hello, 

I purchase export pdf. However, when I click in the cloud to use it. It is asking me to subscribe again. I chatted with customer service, but was told to post my question here. 

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Export PDF

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Export PDF keep asking to subscribe when subscribation is already purchased

New Here ,
Jun 01, 2020

Copy link to clipboard

Copied

Hello, 

I purchase export pdf. However, when I click in the cloud to use it. It is asking me to subscribe again. I chatted with customer service, but was told to post my question here. 

TOPICS
Export PDF

Views

108

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 01, 2020 1
New Here ,
Jun 02, 2020

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I have EXACTLY the same problem.  Purchase a product.  Try to use the product and it does not work through their landing page.  Talk to support through CHAT, have their support person take control of the PC and determine it does not work.  Finally did see a bug report on my account profile. I have been in IT for over 20 years and I know when software is broken and this is a clear case of it. 

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