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Export PDF on Document Cloud doesn't convert pdf - instead just closes the window as soon as I try to upload files to be exported.

New Here ,
Dec 07, 2018

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Your export PDF service is broken.

I click Export PDF, I add the appropriate files, or I drop them in (I've tried both). For half a second the window says "Loading files" and then closes. There's no sign of my files anywhere. I've tried this numerous times and I cannot export my PDFs.

Your help is appreciated.

EDIT:

When I run the Export PDF tool, it produces this error twice in the browser console.

TypeError: Object.entries is not a function(…) react-dom.production.min.js:188

Hi J.Poirier,

As per the issue description mentioned above, you are unable to export pdf using a web browser, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Acrobat Pro DC.

Try exporting pdf in another web browser and check if that works. Also, try exporting using Acrobat DC desktop application and check if that works.

For any troubleshooting, refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

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ExportPDF

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Export PDF on Document Cloud doesn't convert pdf - instead just closes the window as soon as I try to upload files to be exported.

New Here ,
Dec 07, 2018

Copy link to clipboard

Copied

Your export PDF service is broken.

I click Export PDF, I add the appropriate files, or I drop them in (I've tried both). For half a second the window says "Loading files" and then closes. There's no sign of my files anywhere. I've tried this numerous times and I cannot export my PDFs.

Your help is appreciated.

EDIT:

When I run the Export PDF tool, it produces this error twice in the browser console.

TypeError: Object.entries is not a function(…) react-dom.production.min.js:188

Hi J.Poirier,

As per the issue description mentioned above, you are unable to export pdf using a web browser, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Acrobat Pro DC.

Try exporting pdf in another web browser and check if that works. Also, try exporting using Acrobat DC desktop application and check if that works.

For any troubleshooting, refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

TOPICS
ExportPDF

Views

82

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 07, 2018 0
Adobe Employee ,
Dec 10, 2018

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Hi J.Poirier,

As per the issue description mentioned above, you are unable to export pdf using a web browser, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Acrobat Pro DC.

Try exporting pdf in another web browser and check if that works. Also, try exporting using Acrobat DC desktop application and check if that works.

For any troubleshooting, refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam

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