Export PDF wants a subscription even though I have one?

[randyr83065170]

Adobe Acrobat Reader DC will not let me export a PDF to Word even though I have signed up for the annual subscription

[AnandSri · Accepted solution]

Hello Randyr,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting a pricing page when trying to access Adobe ExportPDF service, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using freeware Adobe Reader desktop application, then sign out from Adobe Reader, reboot the machine and sign back in and check for any pending updates of Adobe Reader from help>check for updates. Reboot the machine again after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud....

Let us know how it goes and share your observation.

Thanks,

Anand Sri.