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Export PDF wants a subscription even though I have one?

New Here ,
Jul 23, 2018

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Adobe Acrobat Reader DC will not let me export a PDF to Word even though I have signed up for the annual subscription

Hello Randyr,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting a pricing page when trying to access Adobe ExportPDF service, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using freeware Adobe Reader desktop application, then sign out from Adobe Reader, reboot the machine and sign back in and check for any pending updates of Adobe Reader from help>check for updates. Reboot the machine again after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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ExportPDF

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Export PDF wants a subscription even though I have one?

New Here ,
Jul 23, 2018

Copy link to clipboard

Copied

Adobe Acrobat Reader DC will not let me export a PDF to Word even though I have signed up for the annual subscription

Hello Randyr,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting a pricing page when trying to access Adobe ExportPDF service, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using freeware Adobe Reader desktop application, then sign out from Adobe Reader, reboot the machine and sign back in and check for any pending updates of Adobe Reader from help>check for updates. Reboot the machine again after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

TOPICS
ExportPDF

Views

73

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 23, 2018 0
Adobe Employee ,
Aug 02, 2018

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Hello Randyr,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting a pricing page when trying to access Adobe ExportPDF service, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using freeware Adobe Reader desktop application, then sign out from Adobe Reader, reboot the machine and sign back in and check for any pending updates of Adobe Reader from help>check for updates. Reboot the machine again after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud....

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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