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File damaged could not get repaired in the document cloud

New Here ,
Apr 08, 2016

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Hi all, Im in deep trouble because the file that Im working on the document cloud somehow got damaged this morning when I opened it and could not get repaired as the message said whenever I clicked it and unfortunately I did not save the file in my windows as I usually did.. so it was saved over the document cloud only... please help

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Acrobat.com Cloud Storage

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File damaged could not get repaired in the document cloud

New Here ,
Apr 08, 2016

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Hi all, Im in deep trouble because the file that Im working on the document cloud somehow got damaged this morning when I opened it and could not get repaired as the message said whenever I clicked it and unfortunately I did not save the file in my windows as I usually did.. so it was saved over the document cloud only... please help

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Acrobat.com Cloud Storage

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234

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Apr 08, 2016 0
Adobe Employee ,
Apr 08, 2016

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Hi muk3lojao,

Could you please let me know the exact dot version of the adobe application you are using and the OS version on the system?

Also you can try referring to this KB Doc: Resolve damaged document error when opening PDF files

                                                             Can't open Adobe Acrobat or Reader PDF

Let us know if this helps.

Regards

Sarojini

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Apr 08, 2016 0
New Here ,
Apr 08, 2016

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Hi Sarojini,

It says 2015.010.20056 Acrobat Pro DC on win 7.... I tried looking up to the KB doc but like I said I don't have copy of the file.. I tried downloaded it but the file was only 500kb from 11mb the original file that I was working on. I have them saved in the document cloud only. Any idea to recover the file? Thank you

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