File handler integration problems

New Here ,
May 13, 2020

Copy link to clipboard

Copied

We have integrated Adobe file handler succesfully and some users have had no problems. However a few users dont see the option in sharepoint to open in document cloud. I¨ve checked in Azure/applications that they are assigned to adobe. Clearing cache dit not help and it seems as its a problem with the accounts as they have tried to access files from a persons browser that can open in document cloud.

TOPICS
Manage files

Views

147

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 13, 2020

Copy link to clipboard

Copied

The Document Cloud can't open files. Use Acrobat Reader.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
John_42_ AUTHOR
New Here ,
May 13, 2020

Copy link to clipboard

Copied

Sorry for my bad english i must have explained badly. In sharepoint, right clicking on a PDF file gives some users the option to open in document cloud. This should be the case for all users, except some dont see the option. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 13, 2020

Copy link to clipboard

Copied

I have never seen this option.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more