We have integrated Adobe file handler succesfully and some users have had no problems. However a few users dont see the option in sharepoint to open in document cloud. I¨ve checked in Azure/applications that they are assigned to adobe. Clearing cache dit not help and it seems as its a problem with the accounts as they have tried to access files from a persons browser that can open in document cloud.
Sorry for my bad english i must have explained badly. In sharepoint, right clicking on a PDF file gives some users the option to open in document cloud. This should be the case for all users, except some dont see the option.
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