Fill and Sign - why won't Support answer my support problem???????????

[paulk8822716]

URGENT. Fill and Sign not working on my Mac (with High Sierra). It doesn't save changes and won't let me exit/close the application properly. I have to Force Quit. The Adobe website won't let me chat or call them. Useless product in this state now and I have just singed up for another year. Is this money wasted?

[AnandSri]

Hi Paulk,

Sorry for the delay in response to your query and We apologize for the inconvenience caused. As per the description above, I can understand that while using the Fill and Sign feature it's not saving the changes and the Acrobat or Reader is not responding, and you have to force quit it, Is that correct?

Please try the following steps:

• Go to the Preferences > Security (Enhanced) settings page.
• Turn OFF the default-checked "Enable Protected Mode at startup" setting under "Sandbox Protections"

Note: Turning off the Protected mode is only for testing, please enable it back.

• Restart Acrobat or Reader DC and check.
  

You may also use the online service of Fill and Sign through https://cloud.acrobat.com/fillsign  Sign in with your Adobe ID and password.

If you are using Acrobat or the free desktop version of Adobe Reader DC, then you may check for any pending updates from Help>Check for updates.

You may also try to repair the installation  files of Acrobat or Reader DC from Help>Rerpair Installation.

If the issue still persists, please share the following details:

• Is it happening with all the PDF files you try to sign, or with one PDF?
• Is Acrobat or Reader is installed, check from Help>About Adobe?
• Please share a screenshot of the error you get, to share screenshot, refer to How to share a document  Link: https://forums.adobe.com/docs/DOC-7161

Keep us posted with the results.

Regards,

Anand Sri.