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Fill & Sign Android App not saving Personal Info

Community Beginner ,
May 11, 2018

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If I compile personal info I cannot save ! I click on "Fine" (=End) but these info are gone, not saved!

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Fill & Sign Android App not saving Personal Info

Community Beginner ,
May 11, 2018

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If I compile personal info I cannot save ! I click on "Fine" (=End) but these info are gone, not saved!

Screenshot_20180511-210518.png

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258

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May 11, 2018 0
AnandSri LATEST
Adobe Employee ,
May 24, 2018

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Hello Passegua,

We apologize for the inconvenience caused, as per the description above, I can understand that you are not able to save your personal information details under "My Profile" section in Adobe Fill&Sign app on your android phone, Is that correct?

Try filling any PDF form and sign it and see if this gives you the option to complete the personal profile details and gives you the option to save it.

Check for any pending updates of the Fill&Sign mobile app from PlayStore and install it. Reboot the device and try completing the profile details and saving it.

If the issue persists, please uninstall the Fill&Sign mobile app and reinstall it from the PlayStore.

If you still experience any issue, please help us with the following pieces of information so that we can help you better:

  • The version of Android OS installed?
  • Make and Model of the Mobile device?
  • Dot version of Adobe Fill&Sing app installed?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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May 24, 2018 0
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