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Forbidden to convert a PDF!

New Here ,
Aug 21, 2017

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Why, every time I try and convert a PDF does it say this is FORBIDDEN! Why do I bother paying for this service if I cant convert anything not even a scanned page? I had this issue a few weeks ago and then it resolved itself for one day and now it has been doing it again for at least a week? Please help?

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Correct answer by try67 | Most Valuable Participant

Yes, you need to look for a solution in the application that generated the PDF (the scanner's software, in this case).

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Forbidden to convert a PDF!

New Here ,
Aug 21, 2017

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Why, every time I try and convert a PDF does it say this is FORBIDDEN! Why do I bother paying for this service if I cant convert anything not even a scanned page? I had this issue a few weeks ago and then it resolved itself for one day and now it has been doing it again for at least a week? Please help?

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

Yes, you need to look for a solution in the application that generated the PDF (the scanner's software, in this case).

TOPICS
ExportPDF

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339

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Aug 21, 2017 0
Most Valuable Participant ,
Aug 21, 2017

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Open the file in Adobe Reader and go to File - Properties - Security. What does it say that is allowed, and what is not allowed?

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Aug 21, 2017 0
New Here ,
Aug 21, 2017

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This is what I am getting. I never had this issue before? This is the same for both the original and if I have scanned it from my own scanner. Is it an IT issue and they can change that setting from the scanner? As this seems to be for all documents at the moment?

Thank you for your help

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Aug 21, 2017 0
Most Valuable Participant ,
Aug 21, 2017

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Yes, you need to look for a solution in the application that generated the PDF (the scanner's software, in this case).

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Aug 21, 2017 0
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