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Lately while trying to convert word documents to PDF, adobe has been changing the format of the document. basic things like losing boxes around text .
We apologize for the delay in response to your query.
We assume that you are experiencing this problem with a specific document? Have you checked the same by converting a similar document?
Is there a sample file that you can share with us, so that we can test the same at our end?
Check a workaround suggested here- Converting .docx to PDF changes formatting
"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"