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Frustrated 1 day after purchasing the product

New Here ,
Oct 06, 2016

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I purchased the PDF Pack specifically to convert PDF files to word, excel etc. When I hit convert it sends me to the purchase site. When I follow the purchase process it tells me I am already registered. I'm very frustrated. I followed all the rules and there doesn't appear to be any help from Adobe.

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Frustrated 1 day after purchasing the product

New Here ,
Oct 06, 2016

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I purchased the PDF Pack specifically to convert PDF files to word, excel etc. When I hit convert it sends me to the purchase site. When I follow the purchase process it tells me I am already registered. I'm very frustrated. I followed all the rules and there doesn't appear to be any help from Adobe.

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107

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Oct 06, 2016 0
Adorobat LATEST
Adobe Employee ,
Oct 06, 2016

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Hi williamj41384225

I am sorry that you had a bad experience with the service.

Could you please try the steps given in the following link:

On exporting Reader is asking to purchase...

Let me know if it worked.

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