Please cancel my subscription. It was outside of my company’s IT policy to purchase. I can pay for one month, if needed, but please reimburse for the rest of the purchase.
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As shared, that you no longer needed the service and neither use it, so you can surely cancel the subscription.
For the cancellation of Document Cloud PDF services (Export PDF) subscription, you may refer to the help document here-
Also, If you would not get any confirmation about the refund, then we request you to contact to our support team via chat following the steps suggested below-
1- Refer to the link Contact Customer Care
2- Select Account issues
3- Show me my contact options.
Let us know if it still doesn't work.