Highlighted

Getting an error message on sign

New Here ,
May 04, 2018

Copy link to clipboard

Copied

I can't even open sign and send.   I am getting  this error message.  Can you please advise?

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

Views

71

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Getting an error message on sign

New Here ,
May 04, 2018

Copy link to clipboard

Copied

I can't even open sign and send.   I am getting  this error message.  Can you please advise?

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

Views

72

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 04, 2018 0
Adobe Employee ,
May 07, 2018

Copy link to clipboard

Copied

Hi Zorac,

Sorry for the delay.

Are you receiving this error message when signing the document online via https://cloud.acrobat.com/fillsign or through the desktop application Adobe Reader DC?

The issue is not reproducible at our end. So there could be a possibility that there was some temporary issue with the connection which might got resolved automatically after a while.

Can you please check the same and let us know the latest on it?

If you were working on the desktop application Adobe Reader and getting this error in result, then try the following-

1- Open Adobe Reader>help>Check for update. If no update, then-

2- Open Adobe Reader>help>Repair Installation. Still doesn't work, then-

3- Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it- Adobe Acrobat Reader DC Install for all versions

Let us know if none of the solution provided above works.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2018 1
Resources