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Getting message server can not be contacted, try again later for over 3 months

New Here ,
Dec 20, 2016

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I am trying to convert a PDF to Excel.

I have logged into my account and have ensured that the plan has been paid for.

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ExportPDF

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Getting message server can not be contacted, try again later for over 3 months

New Here ,
Dec 20, 2016

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I am trying to convert a PDF to Excel.

I have logged into my account and have ensured that the plan has been paid for.

TOPICS
ExportPDF

Views

162

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 20, 2016 0
Adobe Employee ,
Dec 23, 2016

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Hi akshayk89334254,

Could you please let me know if you are using Acrobat Reader's Export PDF option or this link: https://cloud.acrobat.com/exportpdf 

If using Reader's Export PDF option, logout from the application, close Reader, relaunch Reader, login into your Adobe account and try to export pdf.

If using https://cloud.acrobat.com/exportpdf , try to clear browser's cache, try with another Web Browser like Google Chrome/Internet Explorer/ Mozilla Firefox and see if that works.

Let me know if above given steps worked.

Thank You,

Shivam

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Dec 23, 2016 0
New Here ,
Dec 25, 2016

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Dear Shivam,

Thank you for your suggestions. Unfortunately, neither of the links you sent actually help me because in both cases I get a "Currently Unavailable" message. Here is a screen grab below. I see the same message for both links.

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Dec 25, 2016 0
Adobe Employee ,
Dec 25, 2016

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Hi akshayk89334254,

Thank you for trying the steps.

Could you send me the email id on which the subscription has been made? I have sent you a private message, please check your inbox.

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Dec 25, 2016 0
New Here ,
Dec 27, 2016

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I am receiving the same error repeatedly. Please contact me ASAP, Adorobat.

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Dec 27, 2016 0
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Adobe Employee ,
Dec 27, 2016

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Hi kimw55678579,

Could you please help me with the email id on which you have the subscription, i have sent you a private message, please check the inbox.

Thank You,

Shivam

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Dec 27, 2016 0
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