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Goedemorgen,als ik exporteren naar Word aanklik, wordt ik doorverbonden naar de website waar ik een abonnement moet aankopen, maar ik heb een abonnement lopen bij Adobe

New Here ,
Jul 10, 2018

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als ik exporteren naar Word aanklik, wordt ik doorverbonden naar de website waar ik een abonnement moet aankopen, maar ik heb een abonnement lopen bij Adobe

Hi Ingridc,

We have checked your account and found an active subscription of Adobe Export PDF.

I assume you are working on Adobe Acrobat DC? However, you should download Adobe Acrobat Reader DC and signed in using the correct email address. If you have used the trial version of Acrobat DC ever, then that might be directing you to buy the subscription.

To avoid the further confusion, you may uninstall the Acrobat DC using the cleaner tool first - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

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Goedemorgen,als ik exporteren naar Word aanklik, wordt ik doorverbonden naar de website waar ik een abonnement moet aankopen, maar ik heb een abonnement lopen bij Adobe

New Here ,
Jul 10, 2018

Copy link to clipboard

Copied

als ik exporteren naar Word aanklik, wordt ik doorverbonden naar de website waar ik een abonnement moet aankopen, maar ik heb een abonnement lopen bij Adobe

Hi Ingridc,

We have checked your account and found an active subscription of Adobe Export PDF.

I assume you are working on Adobe Acrobat DC? However, you should download Adobe Acrobat Reader DC and signed in using the correct email address. If you have used the trial version of Acrobat DC ever, then that might be directing you to buy the subscription.

To avoid the further confusion, you may uninstall the Acrobat DC using the cleaner tool first - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

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60

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 10, 2018 0
Adobe Employee ,
Jul 10, 2018

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Hi Ingridc,

We have checked your account and found an active subscription of Adobe Export PDF.

I assume you are working on Adobe Acrobat DC? However, you should download Adobe Acrobat Reader DC and signed in using the correct email address. If you have used the trial version of Acrobat DC ever, then that might be directing you to buy the subscription.

To avoid the further confusion, you may uninstall the Acrobat DC using the cleaner tool first - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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Translate

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Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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