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Have prepaid basic annual membership does not expire until Nov 2018 but I want to upgrade without losing what I already paid.

New Here ,
Feb 08, 2018

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In November 2017, I purchased the basic annual plan and now I want to upgrade it, but already paid $69.  Will I receive a credit for the unused balance when I upgrade to the premium membership?

Hello Americanpeacesociety,

As per the description above, you want to upgrade your current Acrobat Plan, Is that correct?

Please refer to the following KB doc to know more about the upgrade options Manage your Creative Cloud membership Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html#view-upgrade-change

You can also contact the Adobe support team for detailed information about available upgrade options https://helpx.adobe.com/in/contact.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Have prepaid basic annual membership does not expire until Nov 2018 but I want to upgrade without losing what I already paid.

New Here ,
Feb 08, 2018

Copy link to clipboard

Copied

In November 2017, I purchased the basic annual plan and now I want to upgrade it, but already paid $69.  Will I receive a credit for the unused balance when I upgrade to the premium membership?

Hello Americanpeacesociety,

As per the description above, you want to upgrade your current Acrobat Plan, Is that correct?

Please refer to the following KB doc to know more about the upgrade options Manage your Creative Cloud membership Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html#view-upgrade-change

You can also contact the Adobe support team for detailed information about available upgrade options https://helpx.adobe.com/in/contact.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
PDF Pack

Views

102

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 08, 2018 0
Adobe Employee ,
Feb 08, 2018

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Hello Americanpeacesociety,

As per the description above, you want to upgrade your current Acrobat Plan, Is that correct?

Please refer to the following KB doc to know more about the upgrade options Manage your Creative Cloud membership Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html#view-upgrade-change

You can also contact the Adobe support team for detailed information about available upgrade options https://helpx.adobe.com/in/contact.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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