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Having problems uploading the .pdf I'd like to convert.

New Here ,
Jun 27, 2018

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I am having problems in Adobe Reader converting .pdfs to word.docx documents.  This function has worked fine in the past and then today when I have tried to up load a .pdf for conversation I am getting an error message - 'An error occurred while trying to access this service'

Very frustrating.  Help please. 

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Having problems uploading the .pdf I'd like to convert.

New Here ,
Jun 27, 2018

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I am having problems in Adobe Reader converting .pdfs to word.docx documents.  This function has worked fine in the past and then today when I have tried to up load a .pdf for conversation I am getting an error message - 'An error occurred while trying to access this service'

Very frustrating.  Help please. 

TOPICS
ExportPDF

Views

78

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Jun 27, 2018 0
Adobe Employee ,
Jun 28, 2018

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Hi Lesb,

Sorry to hear about the trouble.

As desktop application is giving the error, so you may try to-

  • Access the service online https://cloud.acrobat.com/exportpdf  also, check with multiple  web browser and see if that helps?
  • Turn the internet security software off for a while (If any) and check back.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

  • Check with a different file as well and see if that's resulting the same error?

Regards,

Akanchha

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