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Hi Adobe when I try to export a document to word i fails all the time end say: conversion faild .. what to do?

New Here ,
May 28, 2018

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Hi Adobe when I try to export a document to word i fails all the time end say: conversion faild .. what to do?

New Here ,
May 28, 2018

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May 28, 2018 0
Adobe Employee ,
May 31, 2018

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Hi Christianf,

As per the issue description mentioned above, you are getting conversion failed error when trying to export pdf to word, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Could you try converting pdf using a different browser and see if this makes any difference. Also, for testing purpose, please connect the computer to a different network environment like a guest wired/wireless network, or mobile hotspot and try converting the PDF.

You can also try converting the PDF file to Word on your mobile device, and see if the issue is reproducible.

You may also try troubleshooting steps given in following forum threads:

Conversion failure

"Conversion Failure" in PDF export to jpeg or tif

Let us know if you need any help.

Shivam

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May 31, 2018 0
New Here ,
May 31, 2018

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Hi 🙂

I am not using af browser for conversion only Acrobat Reader version 2018.011.20040

any deas?

It's not network related, I have tryed different networks..

BR Christian

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May 31, 2018 0
Adobe Employee ,
Jun 01, 2018

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Hi Christian,

Could you try exporting document using a web browser at this link: https://cloud.acrobat.com/exportpdf  and see if this makes any difference. Also, try converting the PDF file to Word on your mobile device and check if that works.

Thanks,

Shivam

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Jun 01, 2018 0
New Here ,
Jun 01, 2018

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Hi Shivam

It works fine in the browser, but not in the client.

BR Christian

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Jun 01, 2018 0
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Adobe Employee ,
Jun 01, 2018

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Could you try removing Reader using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  , restart the computer and then reinstall Reader from here - Adobe Acrobat Reader DC Install for all versions and try again.

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Jun 01, 2018 0
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