How can I get a copy of an invoice for my PDF Pack?

[dsmith264]

I renewed my PDF Pack annual subscription and my work needs a copy of the receipt.  How do I get a receipt?  I never received one upon renewal. 

[Sara_Forsberg · Accepted solution]

Hi dsmith264,

Please see Manage your membership and payments | Creative Cloud. You'll find the instructions that you need in the Payment & Credit Card section.

Best,

Sara

[dsmith264]

Where do I find that?  I only have tabs of "My Info" "My Plan" "Settings" and "Sign Out"

[Sara_Forsberg]

Click My Plans to see a list of your plans and products. Then, click the Adobe PDF Pack subscription, and click Manage Plan. From there, you should be able to print an invoice.

Best,

Sara

[dsmith264]

The only thing that I can click on when I choose My Plans is Turn Off, for the auto renewal button and Edit Payment Info.

[Sara_Forsberg]

When you log in to www.adobe.com with your Adobe ID and password, do you see this screen?

If not, please clear your browser cache, and try again. Then, click Plans & Products, and select your subscription...

Best,

Sara