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how do I access document cloud?

New Here ,
Mar 26, 2018

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buongiorno sono un utente pdf pack . non sono riuscito a cambiare intestazione e p.iva al mio utente perchè non venivo richiamato dall'assistenza , quindi ho aperto un nuovo utente , nel vecchio come faccio ad accedere al mio vecchio profilo x vedere se ci sono documenti archiviati ?

Hello Enzoz,

We apologize for the inconvenience caused, as per the description above, you are not able to access the Adobe PDFPack services, Is that correct?

You can access the PDFPack services thorugh the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID used to log-in on Adobe forums, but the subscription is in an inactive state due to billing issue.

We are not able to charge the card you have in the Adobe account, to check the details, please refer to Manage your Creative Cloud membership

You may also contact the Adobe support team for the billing issue, I have shared the direct contact details of Adobe support via private message, please check your email inbox.

For troubleshooting related to document cloud services, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[Edited Response]

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how do I access document cloud?

New Here ,
Mar 26, 2018

Copy link to clipboard

Copied

buongiorno sono un utente pdf pack . non sono riuscito a cambiare intestazione e p.iva al mio utente perchè non venivo richiamato dall'assistenza , quindi ho aperto un nuovo utente , nel vecchio come faccio ad accedere al mio vecchio profilo x vedere se ci sono documenti archiviati ?

Hello Enzoz,

We apologize for the inconvenience caused, as per the description above, you are not able to access the Adobe PDFPack services, Is that correct?

You can access the PDFPack services thorugh the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID used to log-in on Adobe forums, but the subscription is in an inactive state due to billing issue.

We are not able to charge the card you have in the Adobe account, to check the details, please refer to Manage your Creative Cloud membership

You may also contact the Adobe support team for the billing issue, I have shared the direct contact details of Adobe support via private message, please check your email inbox.

For troubleshooting related to document cloud services, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[Edited Response]

TOPICS
PDF Pack

Views

89

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Mar 26, 2018 0
Adobe Employee ,
Mar 26, 2018

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Hello Enzoz,

We apologize for the inconvenience caused, as per the description above, you are not able to access the Adobe PDFPack services, Is that correct?

You can access the PDFPack services thorugh the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID used to log-in on Adobe forums, but the subscription is in an inactive state due to billing issue.

We are not able to charge the card you have in the Adobe account, to check the details, please refer to Manage your Creative Cloud membership

You may also contact the Adobe support team for the billing issue, I have shared the direct contact details of Adobe support via private message, please check your email inbox.

For troubleshooting related to document cloud services, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[Edited Response]

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