how do i access my service

[rtb30144]

I paid for the Adobe Export PDF and was billed on Nov 1st for the full year. I open up a pdf in Adobe and on the right hand side it has the convert area. I click to convert it and it brings me to the pricing page asking me to choose my service and pay again? What am I doing wrong?

[AkanchhaS · Accepted solution]

Hi Rtb,

As per the description given above, it seems like you have been trying to do the conversion using the "Export PDF" feature of Adobe Reader DC application but you haven't been "Signed In" the application yet.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

Hope this helps.

Regards,

Akanchha