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How do I download the entire file structure?

New Here ,
May 25, 2017

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I have been given the credentials from a government training agency to download the materials for several courses that I am enrolled to take. However, selecting all of the folders and downloading it creates a zip file that does NOT maintain the hierarchy of file structure (i.e. everything downloads as a bunch of files that aren't in any folders).

Is there a way that I can download the entire contents of this cloud account and still maintain the file structure?

Hi JCtrainer,

If you are downloading multiple files in one go, it As design behaviour that it creates a zip and download the material you want.

Sadly there is not much that can be done unless you download the files/folders individually.

Let us know if you have further questions.

-Tariq Dar.

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Acrobat.com Cloud Storage

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How do I download the entire file structure?

New Here ,
May 25, 2017

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I have been given the credentials from a government training agency to download the materials for several courses that I am enrolled to take. However, selecting all of the folders and downloading it creates a zip file that does NOT maintain the hierarchy of file structure (i.e. everything downloads as a bunch of files that aren't in any folders).

Is there a way that I can download the entire contents of this cloud account and still maintain the file structure?

Hi JCtrainer,

If you are downloading multiple files in one go, it As design behaviour that it creates a zip and download the material you want.

Sadly there is not much that can be done unless you download the files/folders individually.

Let us know if you have further questions.

-Tariq Dar.

TOPICS
Acrobat.com Cloud Storage

Views

183

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 25, 2017 0
Adobe Employee ,
May 30, 2017

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Hi JCtrainer,

If you are downloading multiple files in one go, it As design behaviour that it creates a zip and download the material you want.

Sadly there is not much that can be done unless you download the files/folders individually.

Let us know if you have further questions.

-Tariq Dar.

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May 30, 2017 0
New Here ,
Jun 02, 2017

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Thanks so much. Yes, it downloaded as a zip file, but it didn't maintain the folder structure when unzipped; it just unzipped ALL of the files into one directory. Thanks for confirming this.

If you don't mind, please send this request on the IT development for future fixes. Thanks!

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Jun 02, 2017 0
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