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how do i get reimbursement for unauthorized charge?

New Here ,
Mar 03, 2018

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Adobe PDF maker automatically charged my checking approx $60 and I did NOT authorize payment.  I canceled the service over a year ago and should not have been charged. How do I get a reimbursement?

Hello Katty,

We apologize for the inconvenience caused, as per the description above, you need the refund for the Adobe PDFPack services, as you got charged for the subscription, but you already canceled it, Is that correct?

I have checked the record and found that Adobe PDFPack subscription is already canceled and inactive from past one year.

I have also checked the billing, and there are no recent charges for the Adobe PDFPack subscription on your account, and there is no other Adobe subscription/license on your current Adobe ID.

If you are charged on your card for any Adobe subscription/license, please contact the Adobe support team through Contact Customer Care with the details of charges.

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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PDF Pack

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how do i get reimbursement for unauthorized charge?

New Here ,
Mar 03, 2018

Copy link to clipboard

Copied

Adobe PDF maker automatically charged my checking approx $60 and I did NOT authorize payment.  I canceled the service over a year ago and should not have been charged. How do I get a reimbursement?

Hello Katty,

We apologize for the inconvenience caused, as per the description above, you need the refund for the Adobe PDFPack services, as you got charged for the subscription, but you already canceled it, Is that correct?

I have checked the record and found that Adobe PDFPack subscription is already canceled and inactive from past one year.

I have also checked the billing, and there are no recent charges for the Adobe PDFPack subscription on your account, and there is no other Adobe subscription/license on your current Adobe ID.

If you are charged on your card for any Adobe subscription/license, please contact the Adobe support team through Contact Customer Care with the details of charges.

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
PDF Pack

Views

141

Likes

Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 03, 2018 0
Adobe Employee ,
Mar 05, 2018

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Hello Katty,

We apologize for the inconvenience caused, as per the description above, you need the refund for the Adobe PDFPack services, as you got charged for the subscription, but you already canceled it, Is that correct?

I have checked the record and found that Adobe PDFPack subscription is already canceled and inactive from past one year.

I have also checked the billing, and there are no recent charges for the Adobe PDFPack subscription on your account, and there is no other Adobe subscription/license on your current Adobe ID.

If you are charged on your card for any Adobe subscription/license, please contact the Adobe support team through Contact Customer Care with the details of charges.

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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