Copy link to clipboard
How do I update this in an attempt to get my file conversion to work again ?
Adobe doesn't provide any customer service, what a terrible company!
Sorry to hear about the frustrating experience.
I see that you have subscribed for the Export PDF subscription which would help you converting pdf file to word,excel & ppt format.
Are you trying the conversion online via https://cloud.acrobat.com/exportpdf or using Adobe Reader DC?
If you are trying to convert the pdf file to any other format, then you may follow the instructions here Using Adobe Export PDF
Let us know if this is not you were looking for.